Updated February 9, 2020
Email communications and related services
FH provides you with the opportunity to receive communications from us. Email communication that you send to FH via the links on our site may be shared with the staff person at FH that is most able to address your inquiry. FH makes every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.
The email functionality on the Site does not provide a completely secure and confidential means of communication. It is possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email. This Policy does not apply to content, business information, ideas, concepts, or inventions that you send to FH by email. If you want to keep content or business information, ideas, concepts, or inventions private or proprietary, do not send them in an email to FH.
The Site may contain links to websites operated by third parties. FH has no control over the privacy policies and practices of such third party sites, and if you have any concerns, you are urged to review the terms of those sites for more information about the policies applicable to those sites.
FH uses general traffic, Site usage, and length-of-stay information in reports to sponsors and firms with which FH has a business relationship. This sort of information is shared only in aggregate and does not personally identify you. For example, FH might inform third parties regarding the number of users of the Site and the activities they conduct while on the Site. Depending on the circumstances, FH may or may not charge third parties for this aggregate Information. FH requires parties with whom we share aggregate information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.
Disclosure to contractors
FH operations and support contractors sometimes have limited access to personally identifiable information in the course of providing products or services to FH. These contractors include vendors and suppliers that provide FH with technology and services for the operation and maintenance of FH’s Site and customer support tools.
Access to personally identifiable information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for FH. We require that FH’s contractors 1) protect the privacy of personally identifiable information consistent with this Policy, and 2) not use or disclose your personally identifiable information for any purpose other than providing FH with products and services.
We do not collect personally identifiable information from any person we know to be under the age of 13, and we are in compliance with COPPA (Children’s Online Privacy Protection Act).
Except as described in this Policy or as specifically agreed to by you, FH will not disclose any personally identifiable information it gathers from you on our website or through the use of optional FH services. FH only releases personally identifiable information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your data to a third party, we will attempt to notify you unless doing so would violate the law or court order.
Questions, problems, or complaints
If you have a question, complaint, or problem, please email us directly at [email protected] FH tries to answer every email within 48 business hours, but may not always be able to do so.
Updated February 9, 2020